- 2.86 million Chinese tourists visited Singapore by 2016
- Chinese tourists spent nearly $3.5 billion last Year
- during first half of 2016 more than 55.2 percent of Chinese tourist visited Singapore
- Nearly 16,402,593 international visitors in Singapore by 2016
Tourism in Singapore is a big industry and contribute to the Singaporean economy by attracting 16.4 million international tourists in 2016, about 3 times of Singapore’s total population. It has also a good and natural environment, and maintains heritage conservation programs.
Singapore has been known as a playground for the rich, and it’s true that this small city-state does have a strong taste of wealth. Singapore is more than just high-end shopping malls, luxury hotels, and fine dining, but there are also an important history, diverse and exotic ethnic quarters to discover, along with the many family attractions and lovely public spaces that make visiting this slightly futuristic city worthwhile.
The Singapore Tourism Bureau is banking on a new approach to attract more Chinese Travellers to the Lion City – it hopes to engage with the Chinese on a deeper level.
“Most of the Chinese have some level of familiarity with Singapore. They know the Singapore story, they know our founding prime minister. We want to invite them to know us in a deeper and more intimate way,” said the tourism agency’s chief executive Lionel Yeo in Beijing on Thursday (Sept 7).
Last year, Chinese People were the top spenders in Singapore, with USD 3.5 billion worth of spendings, (mostly on shopping).
Some 2.86 million Chinese tourists visited Singapour in 2016 , making it the number two travellers market in Asia (behind Indonesia and ahead of Malaysia.)
The Tourism Bureay launched its new branding campaign in Chinawith singers Stefanie Sun as its new ambassador.
“This campaign is more about brand building, not just about tourism… It is quite a step up,” said Ms Sun, who is taking up the role for a second time after her appointment in 2010.
While she introduced attractions such as Universal Studio and Marina Bay Sands to the Chinese back then, this time, it is about inviting them to see the Singaporean lifestyle, said Ms Sun
Singapore has an excellent public transportation system that makes the visit more convenient and easy. As English is spoken everywhere and there are some signs in English, Singapore is one of the easiest and most comfortable countries to navigate in Southeast Asia.
$3.5 billion spent by Chinese tourists by 2016
The Singapore Tourism Board is developing a new approach to attract more Chinese tourists and it hopes to engage with the Chinese on a deeper level.
Most of the Chinese have some high level of familiarity with Singapore. They know many things about the Singapore story. Singapore Tourism wants to build a strong relationship with them, in order to establish a deeper and more intimate trust.
Last year, Chinese tourists were the top spenders in Singapore, with $3.5 billion worth of spending, mostly on shopping. Some 2.86 million Chinese tourists visited the country last year, making it the second visitor market, behind Indonesia and ahead of Malaysia.
Recently, the Singapore Tourism Board (STB) has developed a strong cooperation with leading Chinese digital and mobile services including Alitrip, Tuniu and Baidu, in order to offer Chinese visitors a luxury suite of travel services.
These Singapore tourism players also expect these digital partnerships to enable them better engage in the Chinese market.
Singapore Travel Board worked with online travel services Alitrip and Tuniu, social review sites Dianping and Mafengwo, to curate and distribute content on Singapore’s destination offerings over a period of two to three years.
Chinese Tourists to Singapore
It’s important to really understand what the Chinese tourist needs in order to produce better service. You have to know the right marketing strategy to attract more and more Chinese tourists.
Lead generation : Let the travellers contact you.
Lead generation is the process of attracting and capturing Chinese travellers and converting them into customers. Chinese social media landscape is unique, fragmented and dynamic. The Chinese’s consumers want to see unique and authentic content before taking their decisions. In China, travel agency willing to attract Chinese tourist should, first of all, understand the culture of the Chinese and adapt their services to them. They are more and more sophisticated; they love luxury services.
Leads = Asking for Quotation
Thanks to all these leads you have access to their personal information such as email address, name, phone number or even address. Then, with all their information you can directly contact them and develop a strong engagement.
Invest in your Online Reputation in China…
A reputation can’t just affect your personal life, but also you company image, and in China reputation mean a lot. The internet is full of many storytellings and news that could affects your agency image in one way or the other. The Chinese’s tourists are looking for tourism agency that has a good online reputation and more visibility. This is the reason why, the agency often creates social buzz and forums to improve their reputation.
Singapore : Chinese Tourists are afraid of Cheating Travel Professionals
A tourism agency that wants to keep the Chinese as active clients has to promote its image on the right online portals to engage Chinese interest. Social media platforms like Weibo, Wechat, Douban can be used by marketers or use Chinese bloggers, key opinion leaders, banner displays and influencers.
Bad contents can be censored by the Chinese authority and generate a bad reputation about your agency. This situation could be influence tourist ‘decision and pushing down your travel agency image and you could lose all credibility among Chinese tourist. All Chinese consumers are now connected and they able to get all information about what they need, and also know what people said about your agency and listen to the conversation.
Baidu SEO : be visible Online to attract Chinese Tourists to Singapore
You are from Singapor so you should know baidu right ?
SEO(search engine optimization) on Baidu (the Google of China) generate more exposure and traffic. Our team composed of expert optimizes your website and the content to deliver SEO results on Baidu. Baidu is the largest Chinese search engine with 80% of the market. The process is different in China; it requires different skills and techniques compared to western search engines like Google. Smart SEO strategy focuses not only on improving the ranking of your website but also creating good quality content for potential customers.(Chinese tourists to Singapore)
You have to put the backlinks from some quality information websites that are also important for SEO, in order to get increase visibility to your website. SEO optimized website and content will give to your website to be trustworthy and reliable. Finally, you can also use PPC (pay-per-click) which is the fact of paying to rank higher on a set of keywords.
More information on Baidu SEO
Social media : Wechat & Weibo
You are Singapore People , so you should know that Chinese do not use Facebook and Instagram right ?
Social media in China is not so difficult; the secret is to generate “traffic”. In China, we know how to start, how to facilitate and develop these conversations among Chinese citizens. We combine Online Public Relations, Design and Viral Marketing with attractive communication methods on every Chinese platform: Wechat, Weibo, Tieba, Tianya, Douban… etc.
On all these social media, you can send push notifications to your followers and share good content in text, video or images. In order to create leads, you have to publish unique and interesting content that will push Chinese social media users to share, comment or like. Engage them and some of them may just be leads for your travel agency.
WeChat is a Chinese version of whatsapp & Facebook Messenger. It is an audio/text instant messaging app which offers special features such as wechat account for agency, Wechat pay, buy taxi, book reservation…There are more than 800 million active users all around the world. It is useful to lure Chinese tourists to Singapore.
Weibo is a micro blogging platform just like Twitter/ instagram. They have more than 550 million active users. If you want to truly connect with Chinese customers you have to be present on WeChat and Weibo. You can create on both platforms an official account which will offer you special features.
More information about Chinese Social Media
Chinese website (Simplifed Chinese )
You are Singapourian travel Professionals so you should understand how important it is to have information in Mandarin on your Website. 😉
Chinese internet users trust more Chinese Website than English website. Get more visibility in the most connected country in the world, through a Chinese Website is crucial. With more than 900 million Chinese internet users, they spend more than 40% of their daily life on Internet.
Your website have to respect a certain kind of “protocol” to be sure that it will be easily found by the Chinese visitor.
You should also, be available for your Chinese visitors. The best would be to have a 24/24h customer service able to reply to any queries anytime.
Now you know the important asset to attract Chinese tourists, but the fact is you can’t apply all these things alone. Trust me; you really need a good digital marketing agency, which have a right expertise and Chine market experience to help you to enter in the Chinese tourism market.
Chinese tourism market is very competitive and you have to think in term of money and marketing strategy. Don’t be afraid to invest in this market because the ROI (Return of Investment) will be huge. Chinese tourist is the “king” of outbound tourism, every country want to lure them, so doesn’t be late, the decision is now.
GMA is a Digital Marketing Agency specialized in eTourism
GMA is a digital marking agency based in Shanghai, Beijing, and Shenzhen with seven years of experience in the China market.
- We think for you!
- Every day our international team composed by nearly 40 experts are working to help you to build a strong presence in the Chinese market. We respond to all your expactations for better results.
We are you best solution to get more visilibilty and reach more and more Chinese Travelers.
We used to work with the new marketing tools in order to provide you a great service.
if you are:
- a Hotel in Singapore
- Airliners Companies
- Tour Operators,
- Shopping Malls and Singapore government agencies
- National Museums of Singapore,
- Singapore Airports
We worked with international brand over the world like Objectif France, Jacada Travel, Luxury Beach House Maldives… and they can be testified about our service and the result in their agency.
Don’t hesitate! contact us
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