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New requirements for keeping Chinese tourists in 2023!

With 100 million Chinese tourists setting out to discover the world more and more customer needs have to be met.

This clientèle that more and more countries will be trying to attract in 2023 because of their number and their high purchasing power has more requirements.

The basic needs of Chinese tourists are satisfied: slippers hot water, mandarin speaking personnel, it’s all there.

2023 is a new day. There are new tastes because Chinese tourists want to feel good.

According to the results of a new Small Luxury hotel survey, there are several features and services that Chinese travelers expect beyond equipment that has become typical in many hotels in the world such as slippers, kettles, or staff who speak Mandarin.

Chinese tourists are seeking high-tech rooms.

For example, for Chinese tourists being away does not mean disconnection from the internet. 65% of the tourists wanted to have free WiFi in the room. This represents a higher percentage on any other market which is probably caused by the strong taste for Chinese for digital in general. Similarly, they are 29% want a host system for iPod / iPhone which is a direct consequence of the high penetration rate of this equipment in China. As for WiFi, this feature has been very popular with Chinese travelers.

Personal experience has taken an important place in their travels. When choosing a luxury hotel, their personal experience matters even more. “Personal character and charm”, are the most desirable features among all groups looking for luxury hotels.

They are more attentive to the quality of food and drinks

No surprise here, when you know how many scandals there have been recently in Chinese about food and beverage. Quality food and beverage are also part of the traveling experience for a lot of Chinese travelers: 51.5 percent said they wanted a prestigious restaurant in the hotel, while 48.5 percent would like a rooftop bar.

They also like to consume wine, beer, and champagne in the mini-bar along with soft drinks: Coca-Cola was their favorite brand of mini-bar.

Their four-legged friends are an integral part of their adventure, take them into account!

The survey also revealed a small but visible number of respondents (7.3 percent) who wants to bring their pets on vacation. They expect hotels to provide them with adequate equipment.

The Maldives is the destination to choose to install its hotel luxury store

Hotel stores in search of the next favorite luxury tourist destination should focus on the Maldives, the first destination mentioned by the Chinese interviewed for this survey. In addition, the brand that the Chinese want to find more in this kind of place is definitely Hermes.

By their number and their significant buying power, it goes without saying that Chinese tourists greatly influence hotel policy regarding equipment. They have no other choice but to adapt for providing high-quality services and be as responsive as possible in order to avoid bad publicity, because of the taste of the Chinese for the digital world. Information amongst Chinese people spreads very quickly.

The Internet Word of Mouth and the improvement of services in hotels go hand in hand

In such circumstances, it is necessary to appeal to an agency that will be able to control reputation to limit the damage caused by bad comments via Internet word of mouth (IWOM). This same transmission channel of information is perfect to attract Chinese tourists to your structures. Knowing these things is increasingly important to be able to differentiate yourself from the competition by maintaining a competitive edge.


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10 Comments

  1. If you are looking at coming to New Zealand we would be happy to talk to you and show what we have both on our river and around the Hawkes Bay region. Check our Web site mohakarafting.com. We have a range of products but the grade 3 would suit your clients. Fly through Wellington up to Hawkes Bay then Taupo Rotorua and out through Auckland. Our web site links to the Tourism Hawkes Bay Site which will have other activities, wineries, Hotels etc.
    Regards
    Mikeal

  2. Hi,

    Let me know your feedback with our offer for Chinese Tourists ?

    With a broad vision of growing up in the industry, I’m keen in establishing ourselves in all the major metro cities of World. We are into tourism industry including the adventurous sports mainly Skiing, Snowboarding, Rock Climbing, Mountaineering, Trekking, rafting and sightseeing.

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    Please do get back to us with your valuable concerns/suggestions/opinions. We’ll be more than happy to answer any of your questions.

    Looking forward for positive reply from you,

    Best regards

  3. Hi Gentlemen?

    we are a travel agency operating in Turkey and want attract Chinese tourists. We see your services and want to have a quote please.

    We provide all kind of travel activities, daily tour programs, incentive programs, bus rentals, excursions of any type, team building activities and so on. It will be a pleasure for us to come in contact with your company.
    Best regards,

    Etra Travel
    Osmanağa Mh.Serasker Cd.69/9 Aybek İş Hanı Kadıköy / Istanbul

  4. Hello,
    We already send you an email with more details. Thank you for contacting us.
    See you on skype or by Phone.
    My Skype id : olivier.verot

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  6. Greetings from IyewMaldives

    It is been a great opportunity and the privilege for us to introduce of the services offered by our organization Iyew Maldives.
    iyew Maldives travel & tour is a travel agency running in full operation independently. It was established under the main company Iyew Maldives Private limited. We began our business as a service provider to the travelers from different parts of the world. Mainly on organizing excursion services to the guest who stay at city hotels in Maldives.
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    We have cherry picked the best guest houses in the local islands of the Maldives, offering you exclusive packages including private desert island/beach where the bikini restriction does not apply so you can take advantage of the best the Maldives has to offer. Discover the real Maldives ! Life style, tradition and pure nature by staying on a local island, experience traditional fishing, snorkeling, diving and exploring uninhabited Islands. An alternative budget holiday and an experience of a life time!
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  7. We already importing from Chineses market so if you are looking trustworthy business partner in tourism for Balkan and Scandiavia, Iceland exclusive, here we are. We are looking forward to hear from you.
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