All differences are explained by the banishment of the world leading social network Facebook in 2009. It allowed many other networks to appear. In one hand you have the ones that « « propose » » the same offer and on the other hand you have the ones with a much more different positioning with their specific targets. The Chinese social media landscape doesn’t feature Facebook or Youtube but instead you will hear about Wechat, Weibo or Youku to online quote the main ones.
Chinese people love to share their life and experience on social networks and as fast as possible. They spend 1 third of their day social networking. By the way, the growing smartphone using allowed the development of many social networks specially confected to suit a smartphone use.The first one you have to carefully use for the tourism industry: WeChat.
Before developing on the function of WeChat and its usefulness in inbound marketing, here are some figures to understand better the influence of this social network:
- The function that was the key to the success of WeChat was the ability to send short voice messages for one minute to contacts
- WeChat users in China are over 430 millions
- 55% of users consult their WeChat more than ten times a day
- 41% of users use it to search for information
- WeChat users spent a total of 14 billion euros in 2014
WeChat is a closed social network: users are not in open communities unless you have been invited into groups. Regarding tourism, Chinese tourists will share their experiences via the “moments”, mini posts where they can share their travel as well as posting photos
What’s the purpose of using such a social network for a company ? The companies can create official accounts so they can be followed by an important amount of users. Either you can follow these official accounts by using the traditional method, which is simply using the account name or you can use the QR Code that can be scanned through your phone camera. Which is much more simpler and faster, it takes a major place in O2O strategies, to make customers use their services or rent a room in their hotels.
When you are an agency or a hotel for example, you can, via your account, post your latest news and discounts, which can possibly attract your potential customers. This kind of account will give an impression of a premium contact between you and the customer. This « VIP » effect is something Chinese people are really sensitive about, especially when they are travelling. To have an effective WeChat strategy you necessarily have to build a reactive Community Management team ready to answer to any solicitations of the Chinese customer.
Tuniu is one of the key actors in the online travel agencies (OTA) market, but is especially important thanks to its community and its role in the decision making for the Chinese tourists’ vacation planning process.
It is on this platform that Chinese tourists demand early information about their next vacation. Indeed, Chinese tourists want to optimize as much as possible their holidays, especially when they go abroad, because of the lack of long holidays(2 periods of 10 days for the majority of Chinese). They seek information on where to go, how to get there, which destinations to avoid, or which hotels to book in. A Community manager team posting good comments can slightly influence the decision making.
When returning back from holidays, Chinese who have already been on vacation will also share their experiences with other users, as “experts”, giving weight to their statements. Indeed, the C2C information is the most powerful tool in China, where content provided directly by the brands is judged untrustworthy.
Case Study :Scaevola x Weibo
Travel agency in Malaysia, Scaevola has built a strong presence among the most popular social networks in China.
First, the agency has set up a website in Chinese, and then installed a Weibo account to create a community on an open social network, allowing interaction among members about the content broadcasted by them.
Weibo is a very popular social network in China, with over 500 million registered users, making a network penetration rate of about 80% among netizens. However, this platform has been suffering of a problem for which measures began to be implemented: the existence of “zombies” accounts, created to artificially inflate the number of members of a community.
Check the number of comments and sharing is an effective way to identify whether a branded account has real members or “zombies”: here are legitimate followers because 226 shares and 80 comments are appearing.
Scaevola regularly post content on its new offers and destinations to follow in order to get the best price. This network allows the travel agency to stay as close as possible to the community. In addition to this, videos are posted regularly on its Youku channel, the most used video platform in China. In this case, users can view presentations of organized tours and presentations of the agency. We thus find the winning combination Youku (which allows the upload of videos) – Weibo (which ensures their dissemination). »
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